For Order Inquiries Or Support:
Contact Us: To contact us, click here.
Shipping: For more information on our shipping practices, please visit our Shipping page.
Orders may be shipped via following warehouses: Cheektowaga, New York or Niagara Falls, Canada. Canadian orders will ship from our Canada warehouse. Brokerage and duty fees will be prepaid by us for Canadian orders, and will not billed to the customer in any way.
Store Policies We've partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.
Purchases At ShopTronics.ca: Sale prices shown on ShopTronics.ca are in Canadian currency (CAD). Sales taxes will be added to all orders within Canada.
Payment Methods: ShopTronics.ca only accepts VISA and MasterCard credit cards as payment for all purchases. For your protection, credit card orders may be delayed while we confirm your billing information. ShopTronics.ca reserves the right to request additional evidence for proof of billing information.
Billing Address: Current billing address and phone information must be included with every order. Your billing information must be the same as listed for you by your credit card provider.
Credit Card Fraud Protection For Customers Wishing To Ship To An Address Other Than Their Billing Address: In order to protect our customers from credit card fraud the billing & shipping address on your order form must exactly match the billing address to which your monthly credit card statement is mailed. If billing and shipping addresses are different, please contact your credit card issuing company to add the alternate shipping address as an authorized secondary address. Your credit card companies phone number can be found on the back of your credit card. The credit card company doesn't allow us to ship to non-verified shipping addresses for customer's protection against fraud. This helps maintain a safe on-line shopping experience for everyone.
Persons who commit fraudulent activity will be prosecuted to the fullest extent of the law. Web browsers transmit a unique address that can be used by law enforcement officials to identify fraudulent activity. Both the FBI and the US Secret Service are responsible for investigating Internet fraud cases. Fraudulent information will be provided to the issuing bank, shipping carriers, and networked with our business partners.
Note: ShopTronics.ca will not bill your credit card until we ship your order. In the event of a shipping delay, partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds may be reserved up to 30 days depending on the bank (please check the policy of your lending institution).
International Orders: Thank you for your interest in the ShopTronics.ca International Purchase Program. We stock hundreds of items and the savings we offer to our international customers are significant. We accept international orders for all items offered on this site. To inquire or place an international order please click here.
Pricing: ShopTronics.ca reserves the right to alter retail prices at any time without prior notice. Our prices do change often due to supply, demand, specials, and other uncontrollable factors.
Warranty/Defective Returns: All products sold by ShopTronics.ca come with full manufacturer warranty. If you have received a defective item or wish to obtain warranty service for a product sold by ShopTronics.ca, please contact the manufacturer of the product directly. Please refer to warranty documentation included inside product packaging for complete details. Products returned to ShopTronics.ca for warranty service must be shipped prepaid. ShopTronics.ca will return serviced products under warranty prepaid to the customer.
Return Policy: You may return new, unused items sold and fulfilled by ShopTronics.ca within 30 days of order date (not delivery date) for a refund. All items must be returned as new in their original packaging, including all accessories, cables and manuals. Missing items will be charged based on suggested retail prices. ShopTronics does not permit the return of or offer refunds for opened software. You may return software provided the software is unopened and sealed in its original packaging. Shipping cost is not refundable and returns must be shipped prepaid by the customer. All returns must be accompanied by a valid return authorization number (RMA) issued by us. A restocking fee will not apply if authorization is obtained. To set up a return for refund call us at 1.888.321.1110 (please have your order number ready).
After 30 days from order date we will not accept returns for refund. If you have received a defective item or wish to obtain warranty service for a product sold by ShopTronics.ca, please contact the manufacturer of the product directly.
Items damaged during shipping will be returned to us by UPS and will be replaced when the claim has been processed. All items are shipped insured.
To Err is Human: ShopTronics.ca strives to provide the most up-to-date and error-free web site available. However, mistakes can and do happen. As such, ShopTronics.ca does not accept liability for pictorial or typographical errors. All photographs, copy and prices within this web site are based on the latest product information available at the time of publication. Contact the manufacturers for complete accuracy.
Holiday Return Policy: Items ordered from Shoptronics on or after November 21st maybe returned until January 16, 2015 for a full refund, subject to our return guidelines above.
*Only items purchased directly from our website Shoptronics.ca will be eligible for this return policy.
Copyright: All materials ("Content") contained on this web site are copyrighted © ShopTronics.ca. All rights reserved. User understands and agrees that User may not copy, distribute, reproduce, republish, modify or create derivative works from this protected Content or otherwise use, transmit, rebroadcast or publish in any form this Content other than as expressly authorized by this Agreement without the prior written consent of ShopTronics.ca. User acknowledges and agrees the web sites content, including but not limited to photographs, video, text, music, sound, design, graphics, movie trailers, film clips or other material contained in this web site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
Privacy & Security Policy: At ShopTronics.ca, we are committed to protecting your privacy. We use the information we collect about you to process orders. Please visit our Privacy & Security Policy section for complete details.